# Collin Street Bakery

> Public Help Center articles for Collin Street Bakery.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [I’m having trouble placing an order. Who can I contact for help?](https://help.collinstreet.com/en-US/i%E2%80%99m-having-trouble-placing-an-order-who-can-i-contact-for-help-47315.md): Not to worry! During regular business hours*, our Customer Service Team is actively standing by on Chat to assist you. Just click on the chat icon at the bottom left of your screen and you will be automatically connected with a knowledgeable Customer
- [How can I check the status of my order?](https://help.collinstreet.com/en-US/how-can-i-check-the-status-of-my-order-80551.md): As soon as your products ship, you will receive an email containing tracking information. This information can be used to track the progress of your order from our Bakery to its intended destination. For additional help, feel free to contact our Cust
- [My order arrived and I’m not satisfied. Who should I contact regarding my issue?](https://help.collinstreet.com/en-US/my-order-arrived-and-i%E2%80%99m-not-satisfied-who-should-i-contact-regarding-my-issue-80552.md): All Collin Street Bakery products are backed by our 100% Satisfaction Guarantee. This means, that if you are not totally satisfied with your purchase, for any reason, we'll do whatever it takes to make it right. Please contact our Customer Service Te
- [How do I change or cancel my order?](https://help.collinstreet.com/en-US/how-do-i-change-or-cancel-my-order-80553.md): To change or cancel your order, please reach out to our Customer Service Team immediately at 1-800-504-1896. We are unable to make changes to or cancel orders that have already shipped. *Please Note: Our Customer Service Team is available to respond
- [How do I send the same gift to several people?](https://help.collinstreet.com/en-US/how-do-i-send-the-same-gift-to-several-people-80554.md): After you add the desired items to your shopping cart, click select the cart icon located in the upper right-hand corner of your screen, and then click select “View cart”. From there, you will see an option to “Ship to multiple addresses”. Alternativ
- [How are shipping and delivery charges determined?](https://help.collinstreet.com/en-US/how-are-shipping-and-delivery-charges-determined-80555.md): Shipping rates vary by product and requested delivery date. For a full breakdown of shipping cost by-product, please visit our Shipping Information and Details page.
- [What are your current delivery restrictions?](https://help.collinstreet.com/en-US/what-are-your-current-delivery-restrictions-80556.md): Delivery restrictions are dependent on the type of product purchased and the requested product destination. For a full breakdown of all delivery restrictions, please visit our Shipping Information and Details page.
- [How do I know my order has shipped?](https://help.collinstreet.com/en-US/how-do-i-know-my-order-has-shipped-80557.md): As soon as your products ship, you will receive an email containing tracking information. If you have yet to receive an email containing these tracking details, it is very likely your products have not yet shipped. For additional help, feel free to c
- [How do I use a discount code?](https://help.collinstreet.com/en-US/how-do-i-use-a-discount-code-80559.md): All discount codes are applied at checkout. Begin by simply having the discount code readily available at checkout. When you are ready to complete your order, select the cart icon located in the upper right-hand corner of your screen. A side panel wi
- [I have two promotion codes. Can I apply them both?](https://help.collinstreet.com/en-US/i-have-two-promotion-codes-can-i-apply-them-both-80560.md): Unfortunately, no. You cannot apply two promotion codes to the same purchase.
- [What payment types are accepted?](https://help.collinstreet.com/en-US/what-payment-types-are-accepted-80561.md): We accept the following payment options: American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, MasterCard, Shop Pay, and Visa.
- [Is it safe to use my credit card or debit card online?](https://help.collinstreet.com/en-US/is-it-safe-to-use-my-credit-card-or-debit-card-online-80562.md): Yes! The safety of your personal information is extremely important to us. We encrypt all your sensitive information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When y
- [What is your Privacy Policy?](https://help.collinstreet.com/en-US/what-is-your-privacy-policy-80563.md): To read our full Privacy Policy please click here.
- [What are CSB Rewards?](https://help.collinstreet.com/en-US/what-are-csb-rewards-80550.md): CSB Rewards is our gift to you. Our Rewards program allows our shoppers to turn points into discounts, and gain exclusive access to all our biggest and best offers throughout the year. Please note: The CSB Rewards program will be sunset on December 1
- [How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?](https://help.collinstreet.com/en-US/how-do-i-create-a-rewards-account-if-ive-only-ever-ordered-through-the-mail-phone-or-fax-106070.md): Anyone with an account at collinstreet.com was automatically enrolled in our rewards program. If you have provided an email address in the past when ordering via mail, phone, or fax, you may already be enrolled in CSB Rewards. To see if you're alread
- [How do I collect points?](https://help.collinstreet.com/en-US/how-do-i-collect-points-80565.md): The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points will be awarded moving forward. Over the coming weeks, we encourage you to redeem your points for rewards from our collection.
- [How do I spend my points?](https://help.collinstreet.com/en-US/how-do-i-spend-my-points-80566.md): When you're ready to redeem your points, simply follow these steps:. Points-to-Rewards Conversion:. (*Note: 400 points is the maximum you can redeem at one time.). Please note: The CSB Rewards program will be sunset on December 15th, 2024. Due to thi
- [Do my points expire?](https://help.collinstreet.com/en-US/do-my-points-expire-81113.md): Unfortunately, yes. Points are valid for twelve months from the date of your last activity. If there is no activity (making a purchase, logging in to your account, leaving a review, referring a friend) within a twelve-month period, then all the point
- [What happens to my points if I make a return?](https://help.collinstreet.com/en-US/what-happens-to-my-points-if-i-make-a-return-81396.md): When you return an item, you will lose the points originally earned by completing that specific purchase. If you used points to redeem a discount on a purchase, your points will be returned to your account upon completion of the return. Please note:
- [How do I contact support if I have questions about my points?](https://help.collinstreet.com/en-US/how-do-i-contact-support-if-i-have-questions-about-my-points-81397.md): Our Customer Service Team is ready and waiting to answer your questions about our rewards program. Just send us an email at help@collinstreet.com and we'll be in touch. *Please Note: Our Customer Service Team is available to respond Monday through Fr
- [Can I combine points from multiple Rewards accounts?](https://help.collinstreet.com/en-US/can-i-combine-points-from-multiple-rewards-accounts-85331.md): Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts. Please note: The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points
- [Can I transfer Rewards points to an alternative Collin Street Bakery account?](https://help.collinstreet.com/en-US/can-i-transfer-rewards-points-to-an-alternative-collin-street-bakery-account-85332.md): Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts. Please note: The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points
- [Can I gift my earned Rewards points to someone?](https://help.collinstreet.com/en-US/can-i-gift-my-earned-rewards-points-to-someone-85333.md): Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts. Please note: The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points
- [I’ve forgotten my password. How can I log into my account?](https://help.collinstreet.com/en-US/i%E2%80%99ve-forgotten-my-password-how-can-i-log-into-my-account-80558.md): Click on the Account icon in the top right corner, and on the Account page you will see a button labeled “Forgot your password?” By clicking this button, you’ll be provided with instructions on how to reset your password.
- [I already have an account. How do I log in to the new website?](https://help.collinstreet.com/en-US/i-already-have-an-account-how-do-i-log-in-to-the-new-website-721784.md): We have migrated all previous customers to our new website. To access your previous account, please click on the Account icon in the top right corner, and follow the instructions at the top of the screen.