Collin Street Bakery

As soon as your products ship, you will receive an email containing tracking information. If you have yet to receive an email containing these tracking details, it is very likely your products have not yet shipped.For additional help, feel free to contact our Customer Service Team at 1-800-292-7400.**Please Note: Our Customer Service Team is available to respond M-F, 8:00 am - 4:30 pm CDT.

As soon as your products ship, you will receive an email containing tracking information. If you have yet to receive an email containing these tracking details, it is very likely your products have not yet shipped. For additional help, feel free to c

How do I know my order has shipped?

Shipping

I’m having trouble placing an order. Who can I contact for help?

How can I check the status of my order?

My order arrived and I’m not satisfied. Who should I contact regarding my issue?

How do I change or cancel my order?

How do I send the same gift to several people?

Orders

How are shipping and delivery charges determined?

What are your current delivery restrictions?

How do I use an offer code?

I have two promotion codes. Can I apply them both?

What payment types are accepted?

Is it safe to use my credit card or debit card online?

What is your Privacy Policy?

Billing

What are Collin Street Rewards?

How do I sign in/up?

How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?

How do I collect points?

How do I spend my points?

Is there a maximum number of points I can earn?

Do my points expire?

How long will it take for points to post to my account?

What happens to my points if I make a return?

What are Collin Street Rewards Levels?

How do I move between Reward Levels?

How do referrals work?

How do I contact support if I have questions about my points?

Where can I track my referrals?

Do you have to enroll or register in individual promotions?

If I check out as a guest, do I still receive Rewards points?

Can I combine points from multiple Rewards accounts?

Can I transfer Rewards points to an alternative Collin Street Bakery account?

Can I gift my earned Rewards points to someone?

Rewards

I’ve forgotten my password. How can I log into my account?

Account

How do I know my order has shipped?Updated 2 years ago