Collin Street Bakery

Our Customer Service Team is ready and waiting to answer your questions about our rewards program. Just send us an email at help@collinstreet.com and we&apos;ll be in touch.*Please Note: Our Customer Service Team is available to respond Monday through Friday, between 8:00AM and 4:30PM Central Time.&#xA0;The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points will be awarded moving forward. Over the coming weeks, we encourage you to redeem your points for rewards from our collection.&#xA0;

Our Customer Service Team is ready and waiting to answer your questions about our rewards program. Just send us an email at help@collinstreet.com and we'll be in touch. *Please Note: Our Customer Service Team is available to respond Monday through Fr

How do I contact support if I have questions about my points?

Rewards

I’m having trouble placing an order. Who can I contact for help?

How can I check the status of my order?

My order arrived and I’m not satisfied. Who should I contact regarding my issue?

How do I change or cancel my order?

How do I send the same gift to several people?

Orders

How are shipping and delivery charges determined?

What are your current delivery restrictions?

How do I know my order has shipped?

Shipping

How do I use a discount code?

I have two promotion codes. Can I apply them both?

What payment types are accepted?

Is it safe to use my credit card or debit card online?

What is your Privacy Policy?

Billing

What are CSB Rewards?

How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?

How do I collect points?

How do I spend my points?

Do my points expire?

What happens to my points if I make a return?

Can I combine points from multiple Rewards accounts?

Can I transfer Rewards points to an alternative Collin Street Bakery account?

Can I gift my earned Rewards points to someone?

I’ve forgotten my password. How can I log into my account?

I already have an account. How do I log in to the new website?

Account

How do I contact support if I have questions about my points?Updated 8 months ago