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What are Collin Street Rewards?

Collin Street Rewards is our gift to you. Our Rewards program allows our shoppers to collect points, turn points into discounts, and gain exclusive access to all our biggest and best offers throughout the year. For more information about Collin Stree

How do I sign in/up?

To sign in, simply click on the "SIGN IN" link on the far right of the navigation bar. If you don't have an account, then click on the “CREATE AN ACCOUNT” button in the navigation bar. From there, you will be prompted through the process of creating

How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?

Anyone with an account at is automatically enrolled in our rewards program. If you have provided an email address in the past when ordering via mail, phone, or fax, we may have already enrolled you in our Rewards Program. To see if y

How do I collect points?

There are tons of ways to collect points! From following Collin Street Bakery on social media to writing product reviews to referring your friends, you can earn plenty of points without ever having to spend a cent! In fact, you’ll earn 25 points righ

How do I spend my points?

Spending points is just as easy as earning them. When you've added items to your cart and you’re ready to check out, look to the right side of your screen. There, you'll see a drop-down menu, with options to convert points to dollars. Simply select y

Is there a maximum number of points I can earn?

There is no limit to the number of points you can earn. However, a maximum of 400 points can be applied to a single transaction.

Do my points expire?

Unfortunately, yes. Points are valid for twelve months from the date of your last activity. If there is no activity (making a purchase, logging in to your account, leaving a review, referring a friend) within a twelve-month period, then all the point

How long will it take for points to post to my account?

Almost instantly! You should receive points in your account directly after completing a Reward action or by completing a transaction. Delays can be possible due to extended order-processing times.

What happens to my points if I make a return?

When you return an item, you will lose the points originally earned by completing that specific purchase. If you used points to redeem a discount on a purchase, your points will be returned to your account upon completion of the return.

What are Collin Street Rewards Levels?

There are three different levels in the Collin Street Rewards program. Depending on your tier placement, you’ll receive different point multipliers and different perks. When you create a Collin Street Bakery Rewards account, you’ll start out from our

How do I move between Reward Levels?

You can move up in tiers only by shopping. Upon joining our Rewards program, you’ll be entered into our first tier, “Bakery Insider.” After spending $100, you’ll be upgraded to our second tier, “Cake Connoisseur.” After spending $250 or more, you’ll

How do referrals work?

If you like our products, share the love and maybe, get some in return! Here’s how it works: when you refer Collin Street Bakery to new shoppers, your referral comes with an offer of $10 OFF their first order over $30. When your friends shop using yo

How do I contact support if I have questions about my points?

Our Customer Service Team is ready and waiting to answer your questions about our rewards program. Just send us an email at [email protected] and we'll be in touch. **Please Note: Our Customer Service Team is available to respond M-F, 8:00 am

Where can I track my referrals?

You can track your referrals simply by visiting our Referral Page. In the top right section of your screen, you’ll see a button labeled “Your Referrals.” Clicking here, you’ll be able to see your list of pending and completed referrals.

Do you have to enroll or register in individual promotions?

Nope! Once you register for an account, you're all set—we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

If I check out as a guest, do I still receive Rewards points?

Yes, you can! But, you’ll have to login into your account to view them. If you checked out as a guest prior to creating an account, you can still receive the points associated with your purchase. However, you must create a Collin Street Bakery accoun

Can I combine points from multiple Rewards accounts?

Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts.

Can I transfer Rewards points to an alternative Collin Street Bakery account?

Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts.

Can I gift my earned Rewards points to someone?

Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts.