Rewards

What are CSB Rewards?

CSB Rewards is our gift to you. Our Rewards program allows our shoppers to turn points into discounts, and gain exclusive access to all our biggest and best offers throughout the year. Please note: The CSB Rewards program will be sunset on December 1

How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?

Anyone with an account at collinstreet.com was automatically enrolled in our rewards program. If you have provided an email address in the past when ordering via mail, phone, or fax, you may already be enrolled in CSB Rewards. To see if you're alread

How do I collect points?

The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points will be awarded moving forward. Over the coming weeks, we encourage you to redeem your points for rewards from our collection.

How do I spend my points?

When you're ready to redeem your points, simply follow these steps:. Points-to-Rewards Conversion:. (*Note: 400 points is the maximum you can redeem at one time.). Please note: The CSB Rewards program will be sunset on December 15th, 2024. Due to thi

Do my points expire?

Unfortunately, yes. Points are valid for twelve months from the date of your last activity. If there is no activity (making a purchase, logging in to your account, leaving a review, referring a friend) within a twelve-month period, then all the point

What happens to my points if I make a return?

When you return an item, you will lose the points originally earned by completing that specific purchase. If you used points to redeem a discount on a purchase, your points will be returned to your account upon completion of the return. Please note:

How do I contact support if I have questions about my points?

Our Customer Service Team is ready and waiting to answer your questions about our rewards program. Just send us an email at [email protected] and we'll be in touch. *Please Note: Our Customer Service Team is available to respond Monday through Fr

Can I combine points from multiple Rewards accounts?

Unfortunately, no. Rewards points are linked to the email address associated with the account and can not be transferred to other accounts. Please note: The CSB Rewards program will be sunset on December 15th, 2024. Due to this reason, no new points