Collin Street Bakery

<span id="isPasted" style="font-size: 18px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Not to worry! During regular business hours*, our Customer Service Team is actively standing by on Chat to assist you. Just click on the chat icon at the bottom left&#xA0;of your screen and you will be automatically connected with a knowledgeable Customer Service Team Member.Still needing some additional help? Feel free to contact us by phone at 1-800-292-7400, or by email at <a href="mailto:help@collinstreet.com">help</a><a href="mailto:help@collinstreet.com">@collinstreet.com</a>.&#xA0;*Please Note: Our Customer Service Team is available to respond Monday through Friday, between 8:00AM and 4:30PM Central Time.

Not to worry! During regular business hours*, our Customer Service Team is actively standing by on Chat to assist you. Just click on the chat icon at the bottom left of your screen and you will be automatically connected with a knowledgeable Customer

I’m having trouble placing an order. Who can I contact for help?

Orders

How can I check the status of my order?

My order arrived and I’m not satisfied. Who should I contact regarding my issue?

How do I change or cancel my order?

How do I send the same gift to several people?

How are shipping and delivery charges determined?

What are your current delivery restrictions?

How do I know my order has shipped?

Shipping

How do I use a discount code?

I have two promotion codes. Can I apply them both?

What payment types are accepted?

Is it safe to use my credit card or debit card online?

What is your Privacy Policy?

Billing

What are CSB Rewards?

How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?

How do I collect points?

How do I spend my points?

Do my points expire?

What happens to my points if I make a return?

How do I contact support if I have questions about my points?

Can I combine points from multiple Rewards accounts?

Can I transfer Rewards points to an alternative Collin Street Bakery account?

Can I gift my earned Rewards points to someone?

Rewards

I’ve forgotten my password. How can I log into my account?

I already have an account. How do I log in to the new website?

Account

I’m having trouble placing an order. Who can I contact for help?Updated 8 months ago