Collin Street Bakery

<span id="isPasted" style="font-size:11pt;font-family:Montserrat,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Not to worry! During regular business hours, our Customer Service Team is actively standing by on Chat to assist you. Just click on the chat icon at the bottom right of your screen and you will be automatically connected with a knowledgeable Customer Service Team Member.Still needing some additional help? Feel free to contact our Customer Service Team by phone at 1-800-292-7400, or by email at <a href="mailto:service@collinstreet.com">service@collinstreet.com</a>.&#xA0;**Please Note: Our Customer Service Team is available to respond M-F, 8:00 am - 4:30 pm CDT.

Not to worry! During regular business hours, our Customer Service Team is actively standing by on Chat to assist you. Just click on the chat icon at the bottom right of your screen and you will be automatically connected with a knowledgeable Customer

I’m having trouble placing an order. Who can I contact for help?

Orders

How can I check the status of my order?

My order arrived and I’m not satisfied. Who should I contact regarding my issue?

How do I change or cancel my order?

How do I send the same gift to several people?

How are shipping and delivery charges determined?

What are your current delivery restrictions?

How do I know my order has shipped?

Shipping

How do I use an offer code?

I have two promotion codes. Can I apply them both?

What payment types are accepted?

Is it safe to use my credit card or debit card online?

What is your Privacy Policy?

Billing

What are Collin Street Rewards?

How do I sign in/up?

How do I create a Rewards account if I've only ever ordered through the mail, phone, or fax?

How do I collect points?

How do I spend my points?

Is there a maximum number of points I can earn?

Do my points expire?

How long will it take for points to post to my account?

What happens to my points if I make a return?

What are Collin Street Rewards Levels?

How do I move between Reward Levels?

How do referrals work?

How do I contact support if I have questions about my points?

Where can I track my referrals?

Do you have to enroll or register in individual promotions?

If I check out as a guest, do I still receive Rewards points?

Can I combine points from multiple Rewards accounts?

Can I transfer Rewards points to an alternative Collin Street Bakery account?

Can I gift my earned Rewards points to someone?

Rewards

I’ve forgotten my password. How can I log into my account?

Account

I’m having trouble placing an order. Who can I contact for help?Updated 10 months ago