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I’m having trouble placing an order. Who can I contact for help?

Not to worry! During regular business hours, our Customer Service Team is actively standing by on Chat to assist you. Just click on the chat icon at the bottom right of your screen and you will be automatically connected with a knowledgeable Customer

How can I check the status of my order?

As soon as your products ship, you will receive an email containing tracking information. This information can be used to track the progress of your order from our Bakery to its intended destination. For additional help, feel free to contact our Cust

My order arrived and I’m not satisfied. Who should I contact regarding my issue?

All Collin Street Bakery products are backed by our 100% Satisfaction Guarantee. This means, that if you are not totally satisfied with your purchase, for any reason, we'll do whatever it takes to make it right. Please contact our Customer Service Te

How do I change or cancel my order?

To change or cancel your order, please reach out to our Customer Service Team immediately at 1-800-504-1896. We are unable to make changes to or cancel orders that have already shipped.

How do I send the same gift to several people?

After you add the desired items to your shopping cart, click select the cart icon located in the upper right-hand corner of your screen. From there, you will see an option to “CHECK OUT WITH MULTIPLE ADDRESSES.”